{"id":21844,"date":"2024-10-15T10:23:23","date_gmt":"2024-10-15T08:23:23","guid":{"rendered":"https:\/\/www.dierre.com\/?p=21844"},"modified":"2024-10-15T10:25:22","modified_gmt":"2024-10-15T08:25:22","slug":"assistenza-tecnica-dierre-en","status":"publish","type":"post","link":"https:\/\/www.dierre.com\/en\/assistenza-tecnica-dierre-en\/","title":{"rendered":"Dierre\u2019s Technical Service"},"content":{"rendered":"

Service at the Core: A Constantly Evolving Reality Aiming for a 3.0 Organization<\/p>\n

Dierre’s Technical Service<\/strong> (TS) comprises 45 nationwide operators, all coordinated by a central office acting as the system’s beating heart. They ensure pre-and post-sales support throughout the supply chain to the end consumer. This service is crucial, as it is the vital link between the product and those involved: the manufacturers, the dealers who present it to the end consumer, and the installers.<\/p>\n

To enhance the Dierre brand, improve warranty and after-sales services<\/strong>, and streamline communication between the company and its network of technicians, the Technical Service is evolving towards a more fluid and efficient organizational model. A key factor in this transformation is the ongoing training of dealers and installers through the Dierre Academy and the addition of two new coordinators to improve communication between the company and the Technical Service network. Sergio Mas\u00e8 and Valerio Morichini are leading this complex organization and have extensive security experience. We interviewed them for their insights on the current state and the challenges ahead.<\/p>\n","protected":false},"excerpt":{"rendered":"

Service at the Core: A Constantly Evolving Reality Aiming for a 3.0 Organization Dierre’s Technical Service (TS) comprises 45 nationwide operators, all coordinated by a central office acting as the system’s beating heart. They ensure pre-and post-sales support throughout the supply chain to the end consumer. This service is crucial, as it is the vital …<\/a><\/p>\n","protected":false},"author":1,"featured_media":18146,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[71,73,72],"tags":[],"class_list":["post-21844","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-en","category-innovation-en","category-news-en"],"acf":[],"yoast_head":"\nDierre\u2019s Technical Service - Dierre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dierre.com\/en\/assistenza-tecnica-dierre-en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dierre\u2019s Technical Service - Dierre\" \/>\n<meta property=\"og:description\" content=\"Service at the Core: A Constantly Evolving Reality Aiming for a 3.0 Organization Dierre’s Technical Service (TS) comprises 45 nationwide operators, all coordinated by a central office acting as the system’s beating heart. They ensure pre-and post-sales support throughout the supply chain to the end consumer. 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